FedExTrack Component

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Provides tracking information, SPOD, and notification for a given tracking number or other shipment identifier.

Syntax

nsoftware.InShip.Fedextrack

Remarks

This component provides Tracking, Signature Proof of Delivery (SPOD), and Notification services:

• Tracking Service: to obtain real-time tracking information for FedEx Express, FedEx Ground, FedEx Home Delivery, FedEx Express Freight, and FedEx Custom Critical shipments.
• Signature Proof of Delivery (SPOD): to request a proof of delivery letter that includes a graphic image of your recipient's signature after your shipment has been delivered.
• Notification to have FedEx automatically notify you and/or your customer and/or another third party by e-mail, fax, or wireless of significant shipment events, such as clearance delays, delivery attempts, releases, consolidated proofs of delivery, and pre-alerts.

The available options for Tracking service are:

Track by Tracking Number

On Single Piece Shipments, the tracking number represents the package's tracking number. This option applies to Express, Ground, Freight and Custom Critical shipments. You can track any package shipped by FedEx using TrackShipment method by providing this number as the value of idValue parameter. No extra qualifiers (date range, etc.) are required in such case, but are recommended. It is also recommended that you provide the Carrier Code to ensure the desired results for your request. This component handles tracking numbers individually, not in batch.

On Multiple Package Shipments (MPS), the tracking number represents either the master tracking number or one of the associated sequential tracking numbers for child packages. This option is available for: Express and Ground (Domestic and International) multiple-package shipments, Express and Ground (Domestic and International) C.O.D. multiple-package shipments.

Tracking by the master tracking number returns tracking data for all child tracking numbers associated with the master.

Tracking by the child tracking number returns tracking data on the specific shipment associated with that tracking number.

Track by other identifier

This identifier can be a:

• Reference Number This option applies to Express, Ground, Freight, and Custom Critical shipments. You can track packages by a reference number entered during the shipping transaction. Track by Reference Number can use any of the following sources: Shipper/Customer Reference, Invoice Number, Purchase Order (PO), Department, Part Number, Returns Material Authorization (RMA), Transportation Control Number (TCN), Bill of Lading (BOL).
• Door Tag Number This option is available for Express and Ground U.S. and Canadian shipments. This option allows you to track by a FedEx Door Tag number. A Door Tag is left at the recipient's shipping address if the recipient is not there to receive the package. A Door Tag number is linked at FedEx with the package's original tracking number. This tracking functionality allows you to track using only the Door Tag number without requiring the associated tracking number. No additional search elements are required to track by Door Tag. You may request tracking scan information for any packages shipped by FedEx by providing a valid Door Tag Number.

To track by identifiers other than tracking number, the TrackShipment method should be called by providing an idValue and the IdentifierType, as well as other required values described in detail in this method description depending on the identifier type.

When the track request has been made for an identifier of type other than Tracking Number, either the ShipperAccountNumber or the CountryCode and ZipCode (where applicable) are required to be provided in the request.

Upon successful request, the user will receive the current shipment status with a detailed tracking activity.

To confirm a shipment has been received and signed for, you can call the FaxProofOfDelivery, GetProofOfDelivery, or SaveProofOfDelivery methods. With this feature, you can request a letter that includes a graphic of the recipient's signature for FedEx Express and FedEx Ground shipments. The SPOD is returned in PDF format and may be printed, browsed, or e-mailed. You may also request a FAX format of the SPOD (by calling the FaxProofOfDelivery method) to be sent to a specific FAX number (by specifying Recipients). There is no charge for Signature Proof of Delivery.

You can use Tracking service to check the status of your shipment at any time during delivery and up to 18 months after delivery. You can use SPOD service to obtain an image of the recipient's signature (if the signature is available) once the shipment has been delivered.

SPOD is available for FedEx Express and FedEx Ground shipments, that were delivered to destinations worldwide (where available), up to 18 months from the ship date. This includes the signature image and associated shipment data.

If the ShipperAccountNumber is not provided in the SPOD request, the SPOD letter that you will obtain will contain summary information only. The letter will show only the city, state/province, and country information for the shipper and recipient.

If the ShipperAccountNumber is provided in the SPOD request, and if this account number matches the shipper or payer of the shipment, the SPOD letter will contain detailed SPOD information, and you will be able to view complete contact name, company name, street address, city, state/province, postal code, and country information for both the shipper and recipient (if available).

In the scenarios above, the signature image and additional recipient information may not be available for display in all countries and will be indicated on the SPOD where applicable.

Signatures can take up to five days to process. Even if no signature is available, you can receive the available proof of delivery information. You can also check again later for the signature. If no signature is available after seven business days, call 1.800.GoFedEx. Note that the signature may be unavailable if it was released (the sender or recipient signed a signature release agreement).

SPOD requests cannot be batch processed. If you need multiple SPOD documents, you must create multiple request transactions.

To use this component, you must have a FedEx AccountNumber. You should also have already obtained a DeveloperKey, Password and a MeterNumber uniquely assigned to your account by FedEx after registration for Web Services.